Record what actually arrived
Mark the delivery according to what occurred and note the damaged, missing or rejected material. Photos taken at receipt are valuable evidence.
Create an issue for what remains unresolved
If replacement material, vendor action or trade follow-up is required, create an issue connected to the delivery. That keeps the original arrival record intact while tracking the unresolved condition.
Assign the current responsibility
The next move may belong to the supplier, trade partner, PM or superintendent depending on who must arrange replacement or approve a solution.
Track the replacement as a new commitment
Once a replacement date is promised, schedule that return delivery. The project can then distinguish the original damaged delivery from the corrective commitment.
Close both records appropriately
The first delivery remains a historical fact. The issue closes when the material problem is resolved, and the replacement delivery closes when the usable material actually arrives.
Keep the original condition or communication, the current responsibility and the next action connected instead of recreating the same item in multiple places.
Why this is useful in Timbrana
Timbrana keeps the physical delivery record separate from the unresolved material problem while linking the two so the project can see both what arrived and what still needs correction.
What this means for the company
The company can prove what physically arrived while separately managing the corrective action. That distinction matters when responsibility, replacement timing or downstream schedule impact becomes a question later.